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Is my pet cremated with any other pets?

No. Your pet is cremated 100% alone, privately. Only their body in the crematory from start to finish. Regardless of the size of your pet, only one pet is cremated at a time.  Your pet has the entire crematory to themselves.  We operate human grade crematories.

Why is Pet Cremation Services of MN better than any other options we have?

We feel were better than our competitors because of how much we care about your pet.  We feel that by controlling the cremation process and only providing totally private cremation, where families can bring their pet to us, wait for the cremation to be completed and even see as their pet is placed inside the crematory, that its just them and that their bodies are handled with dignity throughout the process.  Many places will not let a pet owner bring their pet in or watch them placed inside, so it makes us wonder, what are they hiding or what don’t they want you to see…  We are totally transparent when it comes to this and we’ll treat your pet like they are our own.

Do I need an appointment for cremation?

We appreciate a heads up if your pet has passed away and you’d like to come in, but we do take walk in’s.  We are open every day, including Saturday and Sunday, with the exception of major holidays.

 

How much ashes are returned after cremation?

Ashes / Cremated Remains are tiny cremated bone fragments. The amount that is returned varies on the bone density and strength of your pet.  For a cat, you would typically get a volume of a couple cups of ashes back, for a large dog, possibly the size of a rectangular Kleenex box.d

How can I be assured my pet is cremated alone?

We allow pet owners to stand from a safe distance outside the room that performs cremations.  From there, you can watch your pet go into the crematory, fully alone.  With your own eyes you can verify its just your pet.

Does an urn come with?

Yes, a very nice dark wood urn is complimentary.  We also have dozens of other urn options in all sorts of materials, some with the ability to insert your favorite photo of your pet.  Take a look at our products page to see our current inventory.

How are you different than the cremation options through my regular vet?

Very different.  This is a very important question, we hope you read through the entirety to fully understand how extremely different we handle pets vs. having them left at clinics.  Almost all veterinary clinics have used the same crematory provider in south Saint Paul for decades, VHA – Veterinary Hospitals Association.  As pet ownership has grown, so has the need to cremate them.  They cremate for nearly every vet in the metro and have for decades.  For years, we have asked clinics to change the wording describing cremation, letting pet owners know if multiple animals are in the same machine, or if they are cremated in their own machine, and to follow industry cremation wording guidelines.  We even asked the state Attorney General to look into it and have included their response to our complaint.  Unfortunately, there isn’t much they can do…

When your pet is put to sleep at a clinic or pet hospital, within minutes after the family leaving, the pet is usually put in a heavy duty plastic bag and then placed in a freezer.  For most grieving pet owners, hearing that their beloved family pet will be cremated separately is what they want, but this is how VHA describes their Separated Cremation:  Separated: Depending on size, several pets are placed in one machine, spaced apart from each other so each pet’s ashes can be separately gathered and returned.” – taken directly from VHA newsletter and website, 12/2019…  We find it disheartening and very wrong, that they have been able to basically create their own definition of the term separate cremation, so far from what most people would believe that term to mean…

Because of our pressure to change their wording and our rise in business, they have finally started offering “individual” cremation, not starting until 2020.  This is brand new, just starts in 2020, that means if you’ve lost a pet that was kept at the vet and you thought you were getting a private cremation, depending on who the clinic used for cremation, it probably wasn’t a true private cremation, it was most likely the “separate” option above.

Below this text we have provided a copy of the newsletter VHA just sent out to all its member clinics, mostly alerting them to the new “individual cremation”, where they describe this as a “new service” – Individual (new service): Only one pet is placed inside an individual compartment within the machine and cremated individually.” – New Service?  Wait?  How many tens of thousands of pets and pet families believed they were already getting an individual cremation years ago?

https://mailchi.mp/veterinaryha/2020-cremation-services-update-owners?e=550bcf559f

At any rate.  You can clearly see how we feel about our different style of cremation.  With our cremation and transportation, we don’t wait a week, you call us and we’ll be there later that day to pick up your pet.  No bag or freezer necessary.  Their cremation with us is called private because it is private, its just them in their own crematory, their own machine and just their ashes you are getting back.

 

See the response from the MN Attorney General’s Office regarding misleading cremation practices & language:

 

What if its after regular hours and I can’t reach anyone and my pet has died?  

Many deaths occur in the middle of the night or evening after our office has closed.  Call us right away.  Please leave us a message and we’ll call back as soon as possible if we can’t get to the phone.  Your pet will be just fine and safe staying in the home overnight until we open back up again.  We recommend placing them on a towel or blanket or their bed to minimize any bladder movement.  Keeping them in a cooler area is best.  Their body will not change overnight and its our opinion that your pet is best kept safe with you.  Don’t rush to bring them to an emergency clinic.  If you do that, they will only be bagged and put in a freezer and kept sometimes up to a week until they are finally picked up.

Who performs the euthanasia?

Only a licensed veterinarian with their own practice has the ability to practice veterinary medicine and perform the euthanasia service.  We work with several private veterinarians who are licensed to perform euthanasia outside of a clinic setting.  They are incredible people who care for the best passing a family pet can have.  The veterinarians who performs the euthanasia, do so under their own practice, they are fully licensed with the state of MN and WI to do so.  They are not employees of Pet Cremation Services of Minnesota. Payments for arranging an appointment with a veterinarian are passed on to the veterinarian who performs the euthanasia service or consultation.  Pet Cremation Services of Minnesota staff is not performing a veterinary service. PCS staff can be at your home immediately or at your choosing after the euthanasia has been performed or you may transport your pet yourself to our facility in Edina.  Pet Cremation Services of Minnesota is not a Veterinary Clinic.

What types of memorialization are available?

Many people keep their favorite pets remains in urns that can be engraved and displayed prominently in their home, yard, garden or other special place. Many people who choose to scatter their pets remains choose to purchase a necklace pendant that a small amount of ashes can be placed inside. Cremated remains can actually be turned into a diamond – lasting forever. Our pets are our best friends and when they pass away the loss is something that is shared by our human and other pet friends, more and more frequently people are having celebration of life events in honor of their pets. Much like a modern day memorial service, with flowers surrounding then urn, a photo slide show, music tribute and eulogy for their pets are becoming quite common.

Can you deliver my pets cremated remains after the cremation?

Yes. Remains can be delivered to you for an extra $35.00.  They will be delivered by USPS.

Can you scatter my pets cremated remains?

Yes. When filling out the authorization for cremation, check the option for us to scatter your pets remains. Our staff will scatter in various legal and peaceful areas over land and water for you if you don’t wish to have your pets ashes returned.

What to do if my pet dies unexpectedly?

If your pet dies unexpectedly at home you are in a hard sad spot and our condolences are with you. We believe your best and most affordable option is to call us and arrange for you to transport your pet to our office/crematory in Edina, where we can hold and prepare your pet for cremation. In the time being, we suggest you place under your pet a sheet or blanket with absorbing cloth. Much like with humans, within hours after their death occurs their muscles will slowly tighten and then slowly release. This will cause them to stiffen slightly. We have regular office hours where we can take your pet into our care and schedule drop off appointments outside of those hours. We can also arrange for us to come to your location and transport your pet back to our facility for an extra charge.

Unfortunately, the sudden and unexpected loss of a pet is a situation that is impossible to prepare for. We encourage you to look at all your options and how you want your beloved pet to be handled after their death and throughout the cremation process.

What to do if my pet dies after hours or on a holiday?

Call or Email us asap, we’ll get back to you on our availability. There are only a few days our staff is not available to assist in this case. Your pet can remain at your location over a day in the event of a federal holiday and we can’t assist until the next day. In most of our months, which are cooler, its very common for a pet to be placed covered and protected in a garage while the pet owner considers all their options and makes arrangements. Our staff is on call most days and frequently can be at any location in our map area within a couple hours.

How to arrange for Pet Cremation Services to be responsible for my pets cremation?

It is very important and critical to call and schedule our services prior to euthanizing your pet. Our staff will make sure your pet is transferred with dignity and respect, we’ll be there shortly after your appointment has been finalized and you have had time to say goodbye to your friend and have left. We never want to rush you through saying your own goodbye. Billing is done directly between us and you. When we are notified of a pending pet death we will mail each pet owner a package for them to help prepare for the death and cremation.

When is payment required?

Payment is required in full before we can proceed with your pets cremation. We accept Visa, Mastercard, Discover, cash and checks.

I am a veterinarian and would like to offer our clients Private Cremation.

Simply let pet owners know about our same day private option, show them our brochure, and ask them to contact us with their information or contact us on their behalf.  We will take it from there for all billing.  We have one single cremation cost, $195, regardless of the size of the pet.  If you are a vet, we would love to talk to you, please shoot us an email at info@petcremationmn.com or call us at 952-925-1234.

Have a question you don’t see, let us know with an email or call, info@petcremationmn.com

 

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